"On April 14, I went there to buy a book 'Vivas and Communication Skills in Surgery' (pic).
This is a book every doctor needs and Kamal Bookstore is the only place in town that has the most sought-after medical and dental books," the government hospital doctor tells Hotline.
DR MUHAMAD AZRIN says just the day before, a friend of his had bought the book for RM88.
But when he went there, he was caught by surprise when made to pay RM118 for the same book.
"I questioned a staff about the price difference but he refused to answer me and insisted on the price."
DR MUHAMAD AZRIN claims the staff said he was asking too many questions.
"Then, he refused to sell the book to me and waved his hand, signalling me to leave the shop."
He demanded to see the outlet manager but was told the person was overseas.
"How can the staff refuse to sell to a customer, even after I have agreed to pay despite my complaint?"
DR MUHAMAD AZRIN later got someone else to buy the book for him after he left the shop.
"I don' t mind if they increase the price but they should have treated their customer better."
● A SPOKESMAN for Kamal Medical Book Supplies Sdn Bhd says there was a misunderstanding between their staff and the complainant.
"Our staff tried to explain to the customer about the price increase but he refused to listen.
"We had to increase the price because our book supplier gave us the new price list on April 14.
"However, we apologise for the inconvenience caused to the customer that day.
"We welcome him to visit our outlet in the future and he will be treated well."
When contacted, DR MUHAMAD AZRIN confirms the apology from the bookstore.
5 comments:
"We had to increase the price because our book supplier gave us the new price list on April 14"
How i want to believe this statement???
i also got bad experience here.
Same book with better quality (paper and pic full of colour) at Book Fair KL 2013 only RM176, but in KAMAL RM172 but only black and white??? how come? different company or photocopy by itself?
I also had the same experience few years back. They shunned me from their shop just because I was a Imu student that time and claiming I was comparing prices with their rival bookstore. How ridiculous and arrogant these idiots are.
I am a masters student. Bought two books from Kamal for the price of RM 300+ and RM200+. Noted the images were very grainy and of poor paper quality. Realized after comparing with colleagues' that both books were photocopy of the originals! When we returned to the shop, he insisted that the books are originals from the publisher. Luckily we were able to exchange one of the "fake" ones for a different book. Please check properly before purchasing anything from this store. This is fraud and copyright infringement. I have resorted with ordering from Amazon.
Did an online book ordering from kamal using email. Received a wrong book from Kamal. They arranged GDex to pick up the book from my house and agreed for a refund after that. Unfortunately, they didnt do the refund as promised. Never do book ordering from Kamal, and if u did, keep the wrong book , else u lost both the book and money.
To correct the above statement. They did the refund as promised. Thank you
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