ON April 1, IBRAHIM saw an advertisement in a local daily by Giant Hypermarket promoting a stand fan at 30 per cent discount. The promotion was till April 3.
A Puchong resident, he made his way to the Giant Hypermarket there on the same day to purchase the 16-inch Wing stand fan.
When it was his turn to pay, the cashier seemed to have trouble with the product code in the register, so IBRAHIM was told to wait while they sorted it out.
"I waited long enough until people behind me were looking at me funny, I felt embarrassed," he tells Hotline.
Later, IBRAHIM paid RM49.90 for the fan after discount. After finding the fan to be a decent buy, he went to Giant again on April 3. This time, he was made to pay RM79.90.
"Ironically, the same incident happened again. When I wanted to pay, the cashier had problems punching in the product code. Again I was told to wait, holding up the line while they tried to figure things out," he says.
The explanation given to him later on the differing price was that the fan actually cost RM99.90, so it's RM79.90 after discount. The hypermarket staff had apparently overlooked a detail when IBRAHIM made his first purchase two days before.
"This is so unprofessional. Why didn't Giant do a thorough check and fix the problem when I made noise the first time? Instead I was made to wait and be embarrassed. People in the queue were looking at me as if I don't have enough money to buy a simple stand fan!"
IBRAHIM says he now has two receipts as proof of purchase of two same items at different prices within three days.
He wants a clarification from Giant.
● A SPOKESMAN for Giant Hypermarket Sdn Bhd apologies for the customer's experience.
"The fan purchased by the customer is one of several items offered at 30 per cent discount and the price on display was already discounted.
"On April 1, when the customer made the purchase, the cashier attending to him was not aware the price had already been discounted, that was why he had trouble punching in the product code. So when IBRAHIM asked for the 30 per cent cut, our staff wanted to avoid further delays so he fulfilled the transaction accordingly.
"Subsequently, the Giant Kinrara chief cashier realised the erroneous transaction and briefed the cashier on the mistake.
"When IBRAHIM came back for the same item on April 3, it is only logical that we cannot sell the fan to him at the previous day’s price as it was a mistake. Our staff explained to him the displayed price was after discount.
"We hope this clarifies the situation. We thank and appreciate his feedback as it will help us finetune
our services."
1 comments:
It is so not logic to have 79.90 after 30% discount off 99.90. Does Giant Hypermarket think they can fool people? Today, I bought a pantyliner at Giant USJ which showed on the display rm3. And they charged me rm4.49 when i checked out. Come on! They are just open in USJ, its quite impossible to have a change of price that soon! This is happening too frequent and it couldnt be just because of mistakes. It may look like rm1.50 is not much, but for something as small as pantyliner, that is too much . I could have bought another pack!
Post a Comment