BEING an ardent fan of Kentucky Fried Chicken (KFC), it is no surprise that the fast food is often a popular eatery forBUGUNA MONEYRAJ and her large family-of-eight.
But the Kajang resident's experience with the establishment on March 20 has made her think twice before stepping into any of their outlets again.
"At the KFC drive-thru in Kajang, I bought a chicken barrel, coleslaw and whipped potato for dinner," she tells Hotline.
Upon reaching home to her hungry family, BUGUNA was shocked to find a piece of chicken in the barrel that looked partially eaten (pic).
"When I inspected the other pieces, I realised there were only 18 pieces in the barrel instead of the usual 21."
She immediately stopped her family from eating and brought the barrel back to the outlet, some two kilometres from her home. There, she related the problem to the manager, who happened to be the same staff who took her order earlier.
"But all he did was apologise and said he would add on the 'missing' chicken without explaining why it was short in the first place. I told him I wanted a new barrel instead," says BUGUNA.
Despite her request, she says the manager just added another three pieces into the barrel and replaced the half-eaten chicken with a new one.
"The manager also said I could complain to the relevant authorities if I wanted to. Since my family was already waiting for food, I had no choice but to take the barrel and leave," she says.
BUGUNA feels that KFC should not take their customers for granted and train their staff to be friendlier.
She wants an explanation from the fast food joint about the incident.
● A KFC Holdings (Malaysia) Bhd spokesman says: "We clarify that on the night in question, the restaurant manager on duty had acknowledged the issue and had apologised to BUGUNA for the inconvenience she experienced and her dissatisfaction over our service and products.
"The restaurant manager had also replaced the alleged missing pieces to rectify the problem.
"After investigating her complaint that one of the chicken drumsticks was half-eaten, we came to the possible conclusion that the skin of the freshly cooked drumstick may have got caught onto the grease proof paper lining the box and as such, when the customer took it out of the barrel, the meat separated."
When contacted, BUGUNA expressed her dissatisfaction over how KFC handled the whole situation.
"They only explained about the half-eaten chicken. What is their excuse for putting only 18 pieces in the barrel?
"I'm not happy with their explanation and will pursue the matter with a higher authority."
1 comments:
Hi I would like to draw your attention to the poor and dissatisfying service of the KFC Hulu Langat branch. I am utterly disappointed to say the staffs are not well trained to prepare the Zinger Burger.Not only that they can afford to serve the customers with incomplete ingredients in a zinger.There is no mustard ,very small piece of salad and it looks such a pitiful burger prep.Even the chicken served during take aways are all soggy like old servings.
Are the staffs aware that they are suppose to serve customers first before serving themselves with the best chicken?
Pls take immediate action to this branch for it is just opened less than a year.Hope there will be 100% perfection before attending your customers.I hope to see some changes as soon as possible.
Thank You KFC.
Yours Dissapointed,
Jessye,0165604342
Hulu Langat Customer
Post a Comment